We have updated our terms of service. You can find the update on our Terms of Service page and noted below.
Update to our section on client fees and unpaid invoicing.
• All Client fees are due in advance of the first day of the relevant term. For example, the fees for such services, ie Web Hosting, during the term shall be due on the Effective Date or before the provision of Services. The fees for Services for Renewal Term are due on or prior to the Anniversary Date for such Renewal Term. The amount due may be adjusted by addition of Services, Upgrade of Services, discontinuance of services or downgrade of services and through the use of any SLA Credits applied. The fees for additional or upgraded services for which the “Order” is accepted on the anniversary billing date will be due on the anniversary billing date will be pro-rated on a calendar day basis to the next Anniversary Billing Date and billed as a one time pro-rata charge on the next Billing date. All fees will be due for the following renewal terms until cancelled in Section 13a. In the event that a customer does not pay service fees after 60 days of the the Renewal invoice, the services will be suspended and the customer will be assessed a fee of $25.00. The overdue invoice and additional fee must be paid in full in order for services to be re-instated. If full payment is not received within 30 days of account suspension, all services including Web Hosting Servers and Data, may become inaccessible and hosting be reclaimed. All data stored on the website hosting servers may be fully deleted and lost at this time and is not the responsibility of The Image Stop ltd. / PenguinHosting.ca.